RETURNS / EXCHANGES
We understand that sometimes you may need to return or exchange an item. That’s why we offer a 15-day 100% satisfaction guarantee. If you are not satisfied with your purchase, you may return unworn/unopened merchandise with all tags attached within 15 days of the purchase. Any credits or charges will be issued to the credit card used for the purchase. Please allow 2-3 weeks for us to receive and process your return.
Please note that you will be responsible 15% for all return shipment arrangements and expenses on domestic orders. For international orders, a full refund will be issued for the value of the item only (excluding the shipping charges).
HOW TO RETURN GOODS:
Important notes about returning garments
- Please make sure all original tags and packaging are intact, and that items are packaged to protect their shape.
- By law, underwear garments cannot be returned once they have been worn or tried on. Please make sure to try them on in store before buying over your own underwear.
- Washing any of our items automatically disqualifies them from any return or exchange since the shape, knitting, and the nano technologies have been affected and if washed not according to our instructions, ruined.
- We reserve the right to refuse returns on items that may not meet hygiene and health regulations.
- No merchandise will be accepted without the original sales and/or gift receipt.
These terms shall be governed by and construed in accordance with the laws of the State of New York, without giving effect to any principles of conflicts of law. All users agree that any legal actions related to the Site shall be brought and conducted in the Borough of Manhattan, New York, and users hereby consent to jurisdiction of such county. If any provision of these terms shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions.